NeptunePlay is one of the new bookmakers operated by AG Communications Limited. We like to refer to it as an upgrade from the previous bookmakers operated by AG Communication because it comes with better and more advanced features. This bookmaker was established in the year 2020. Neptune is one of the few bookmakers in the UK with over 45 sports and still has a robust casino section. In this Neptune Play review, we’ll be breaking down everything you need to know about Neptune Play, from its background to licensing, the bonuses it offers, and the quality of its sportsbook, among many other things. Let’s get into the details.
Neptune Play was established in the year 2020 by AG Communication Limited. It is licensed to operate in the UK after receiving its licence from the UKGC. In addition to the UKGC licence, Neptune Play holds a licence from the Malta Gaming Authority, which allows it to operate in many European countries. So, the bookmaker not only operates in the UK, but it also operates in other European countries like Spain and Portugal. Let’s get into more detail.
The bookmaker we know to be Neptune Play is a Malta-based company that is run by Aspire Global International Ltd. But the UK arm of this bookmaker is handled by AG Communications Limited. If you’re asking the question, is Neptune Play legit? Then you need to know that the bookmaker holds a licence that allows it to operate in many European countries from the Malta Gaming Authority. As you know, any bookmaker that must operate in the UK must first get licensed by the UKGC. The bookmaker also obtained a UKGC licence. The company that owns Neptune Play also operates other top UK bookmakers like Mr Play, MagicRed, AND CasinoLuck.
The reason this bookmaker was created is to provide players like yourself with high quality betting experience in a safe environment, and it’s obvious they’re working towards their goal. Let’s go further to examine its reputation the the UK gambling industry.
Just to get what the public thinks about this bookmaker, we checked reviews on trusted review sites like Trustpilot. Surprisingly, Neptune Play’s reputation on Trustpilot seems to be on the poor side, with a rating of 1.3 out of 5. These are low reviews, but we’ll let you know what we think about this bookmaker as we proceed. Neptune Play operates in the UK, Ireland, and other EU regions. However, Neptune Play UK does not operate in regions where it is not licensed.
We’ve already established that Neptune Play Casino operates under a valid MGA and UKGC licence. In addition to the licensing, the site uses what we refer to as an SSL encryption to protect every user’s data. Like most trusted bookmakers, their games are independently tested for fairness, and they provide responsible gambling tools. Let’s break it down.
The SSL encryption we mentioned earlier is to ensure that the bookmaker keeps the personal and financial data you share with them safe. The best way to know a site that uses SSL encryption is to check its URL. If the website begins with https:// instead of https://, it uses SSL encryption. Another way to spot this is to look for the padlock icon. Most browsers show a padlock icon next to the URL in the address bar. Since Neptune Play Casino uses SSL encryption, you have nothing to worry about.
The strongest section of Neptune Play has to be its sportsbook section. It’s filled with more games than you’ll find in an average bookmaker in the UK, plus these sports combined offer thousands of betting opportunities. Let’s take a look at more details on the Neptune Play sports, odds competitiveness, and the betting features.
Here’s a comprehensive list of the sports you’ll find on Neptune Play sportsbook.
To know if the odds offered by a bookmaker are competitive or not, we do an odds competitiveness test. We took samples from football and basketball features and tested their odds. The average margin on football came out around 6.5% which is relatively higher than what you’ll find on most top sportsbooks. We did the same test for a few NBA football matches, and the average margin came out a bit higher than 6%. The odds on this bookmaker are high, meaning they favour the bookmaker more than the player. To compensate for these odds, Neptune Play provides players with odds boosts on specific match features and markets. Other features available on Neptune Play are cash out, bet builder, live stats, and live stream for horse races.
We checked through the promotion page for the available bonuses on Neptune Play and found that there are multiple casino bonuses, but just one bonus is dedicated to the sportsbook section. The bonus is a Neptune Play welcome offer for new players only. Regular or existing players have no promotional offers at the moment.
When making a deposit, do not use PayPal, Skrill, Neteller, Paysafe, or Skrill 1-Tap because they’re not eligible for the bonus. The free spins that come with this sports welcome bonus can only be used on Book of Dead. It’s a casino game; this is probably a good bonus to test the casino section if you’re not familiar with it.
Neptune Play only has one promotional offer at the time we did this review. And the promotional offer is the welcome bonus we just explained. The welcome bonus does not require a Neptune Play bonus code to be activated. They can be claimed once you make a deposit and fulfil the requirement. There is no Neptune Play Casino no deposit bonus.
The sports welcome offer is divided into 2, the first being a £10 Bonus Bet and 10 free spins that are to be used on Book of Dead.
The qualifying requirement we found after our Neptune Play Casino review is as follows:
The wagering requirement for the free spins is 40x.
We checked all the available payment methods on Neptune Play and found 7 reliable methods for deposits. The payment methods are some of the most trusted in the UK. Deposits are typically processed instantly, while withdrawal time varies. Let’s break down the payment methods.
The following payment methods are supported by Neptune Play.
The following are the payment methods you’ll find on Neptune Play casino. We have broken down the Neptune Play withdrawal time.
Neptune Play does not charge any fee if you place a withdrawal. Though the payment provider may charge a small fee. If you encounter any issues when trying to make withdrawals, you should contact customer support.
Neptune Play Casino does not currently have a dedicated mobile app for iOS and Android devices. Their only means of providing a betting service is through their website. The website works fine, and you won’t have any issues accessing features, especially when you have a Neptune Play login. The website is well optimized, and moving around it is very fast.
Neptune Play’s customer support channels are the live chat support and the form support. The live chat support is only available to registered players who are signed in, while the form is how you get a response via email. If you have an urgent request, we advise you to go for the live chat support; it’s fast and reliable. Here are more details on the customer support:
Our Neptune Play casino review shows that the website has a black background with a green and white dominated interface. The website is user-friendly, and the load time is super fast. Menus are properly arranged, which makes finding games very easy. The top games are listed before other games, and when you click on any, it shows the competitions under each sport. The registration process can be initiated by clicking the join button at the top right corner of the homepage. One thing we particularly like about the website is how horse racing sports are always shown in the right corner of the homepage. You can easily tell which race is next. It’s obvious that Neptune Play’s interface is advanced, and it makes betting easier.
Neptune Play UK has a robust responsible gambling page where you’ll find tools like deposit limit, time out, and reality check. These tools are there to help you play responsibly and keep you in check. Here are the tools available on Neptune Play:
In addition to these tools, Neptune Play provides players with organization support links to help deal with gambling issues. If you ever find yourself struggling with gambling addiction, we advise you to contact any of the support organizations. The organizations include GamCare and BeGambleAware, and their links are just at the bottom of the homepage.
There’s no doubt Neptune Play is a secure bookmaker, and it offers a smooth and user-friendly betting experience. It’s equipped with betting features and many sports. But players who are more concerned about mobile apps, football live streaming, and bonuses may not find it enticing. The conclusion of our Neptune Play review is that we recommend it for new and casual bettors who want to explore many sports.
From our Neptune Play casino review, it is best suited for new players. Beginner players will appreciate the simple interface, many sports, and the welcome bonus. A few of the features more advanced bettors may find interesting are the odds boost, bet builder, and cash-out tool. They may not appreciate the less competitive odds, lack of live streaming for other sports other than horse racing, and the unavailability of bonuses for existing players. There’s more attention paid to new players and casino players. The casino bonuses say a lot about their dedication to casino games. If you’re an advanced player, you’ll enjoy the many markets, especially on football, but we specifically recommend this bookmaker for beginners and casual bettors. We give this bookmaker an overall rating of 4 out of 5 stars.
