Had a problem with a bookmaker or an online casino? BetBrothers can help you complain about delayed or blocked withdrawals, account verification, bonuses, incorrectly settled bets or other issues. We will review your case and, if it meets our criteria, contact the operator to try to find a solution.
This service is completely free.
So that we can look into your case and help you as well as possible, please follow these steps before submitting your complaint:
Contact the operator's customer support and make a formal complaint. Keep the ticket number and the reply you receive, as we will need them to review your case.
Prepare screenshots, emails, account transactions, the bets involved and any other relevant evidence. Never include passwords, personal details or full card numbers.
Once you have completed the steps above, send us your complaint using the form. Our team will review the situation and, where appropriate, take the necessary steps to seek a resolution.
IMPORTANT: your username, your complaint and every file you attach will be public. Do not share your real name, passport, driving licence or National Insurance number, email address, phone number, home address, passwords, bank details or any other information that could identify you.
See the latest complaints submitted by our users and follow how they progress. Each case shows the username, the problem, the amount in dispute, the operator's response and the current status of the complaint.
Complaints show the information provided by their authors. The BetBrothers team reviews the available evidence, contacts the operator where appropriate and publicly updates the progress of each case.
Here you will find how the service works, which cases we can review and what information will be published.
You can submit complaints about pending withdrawals, payments, identity verification, account suspensions, withheld balances, incorrectly settled bets, bonuses or technical issues that have affected your money.
We do not handle general queries about odds, betting limits, future promotions or purely commercial decisions made by the operator.
Yes. Before coming to BetBrothers you must make a formal complaint to the operator's customer support. Keep the ticket number, the messages exchanged and the reply you received, if any.
Yes. Submitting a complaint and getting our help costs you nothing.
Yes. Your username, the content of your complaint, the responses and all attached files will be publicly visible. Never include real names, identity documents, email addresses, phone numbers, home addresses, passwords, bank details or any other personal information.
You can attach screenshots, communication with the operator, ticket numbers, account transactions and any other relevant evidence. Check every file and hide all personal or sensitive data before uploading it.
There is no fixed timeframe. It depends on how complex the case is, the evidence provided and how long the operator takes to reply. You can follow updates and see the latest change on your complaint's page.
We will follow up on the case and publicly record that the operator has not responded. If no solution can be reached, we will tell you what other options you have.
Operators licensed by the UK Gambling Commission must also give you access to an independent alternative dispute resolution (ADR) service, such as IBAS, once you have received their final response to your complaint.
No. BetBrothers acts as an intermediary and tries to make communication with the operator easier, but it cannot force the operator to accept a complaint or guarantee a favourable outcome.
