Mogobet Customer Support | UK 2026

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Customer support, in many cases, can tell you how serious a bookmaker takes their customers. And, in our Mogobet betting review, we briefly touch on the customer support of Mogobet and how it’s generally for UK players.

In this guide, we give you more details on the different Mogobet customer support channels, we share our experience using each of the support channels, and we also answer some of the questions you may have regarding support. To know all about Mogobet customer support, read to the end.

 

Contacting Mogobet Customer Service

Mogobet basically offers support via live chat and via its email support. The support live chat and email support are available 24 hours a day and 7 days a week. We’ll go into more details in the later sections.

 

What are the contact methods for Mogobet support in the UK?

As we’ve briefly stated, there are only 2 ways you can contact Mogobet support, and that is via its live chat and email. At every other ProgressPlay bookmaker, you’ll need to be signed in and go through the chatbot to contact an agent. Here’s a table on the customer support details:

MethodDetailsEstimated Wait Time24/7 AvailabilityAvailable in UK
Live ChatAvailable on siteWithin 3 minutes✅✅
Emailcomplaints@instantgamesupport.comWithin 24 hours✅✅

 

Mogobet Live Chat

Getting the Mogobet live chat support to pop up will require that you click on the menu on the left side of the screen, and then support. Once you do that, the live chat support will pop up on the right, and it’s accessible whether you sign in or not.

When you click the support, you’ll first be attended to by a chatbot, but if the chatbot is not able to answer your inquiries, it’ll connect you with an agent, without requiring you to enter any details. If you aim to speak to an agent, you can just keep prompting till you get the option to talk to an agent. That’ll take less than 3 minutes, and the agents are responsive.

The same process is what you need to contact live chat support on the website and via the Android app. And live chat support is available only in English.

 

Mogobet UK Phone Number

Mogobet does not offer support via phone. After checking through the site, we decided to ask live chat support, maybe there’s one available, but it’s not openly stated on the site, and live chat further affirmed that Mogobet doesn’t provide support via phone. The only support available is email and live chat.

 

Mogobet Email Support

Mogobet provides support via email, but the email support generally serves all ProgressPlay betting sites. The email address is complaints@instantgamesupport.com, but when you send an email, you’ll have to include the following in your email to get feedback.
  1. The name of the Progress Play bookmaker you’re using
  2. The email address that your account is registered under
  3. The date of the incident
  4. A full description of the complaint you have

It’s only when you include this information that the support team will be able to provide you with personalized support and attend to your inquiries. Because it’s a general email for ProgressPlay bookmakers, it takes hours before emails are responded to. It may take up to 24 hours before you get a response via email.

 

Mogobet Social Media & Messenger

Mogobet has several social media accounts, but they’re not for attending to customers’ inquiries or complaints. They’re mostly for promotional purposes, and if you have any issues, it’s best you stick with the support channels we’ve explained above.

icon Customer support ukAcces Mogobet Customer Support

 

Comparison: Mogobet support vs. other UK iGaming sites.

Our honest take on Mogobet, when we compare it to other UK iGaming sites, is that it doesn’t provide enough specialized support. Other operators are operating several bookmakers, but they still find a way to provide personalized email support for each of their bookmakers.

Instead of using the email support, we’ll recommend you stick to the live chat support because more attention is paid to this aspect, and the agents are very helpful. The live chat support doesn’t really stress users with continuous prompts, and unlike other bookmakers that’ll require you to enter details before you’re attended to, Mogobet doesn’t do that

For us, the live chat support works best, and it’s what we recommend for anyone needing the service of Mogobet customer support.

FAQ. Frequently Asked Questions about Mogobet Support

  • How long does it take for Mogobet to verify my documents?

    Document verification takes a bit longer than complaints and inquiries. The time it’ll take is between a few hours and 24 hours. But, it’s usually not longer than 24 hours before you know if your documents have been accepted or rejected.

  • Is the Mogobet live chat available 24/7?

    Yes, Mogobet live chat support is available 24/7. Only note that you’re first attended to by the chatbot and if you’re not satisfied with the response you get, you can prompt the chat bot to transfer you to an agent. The agents also work 24 hours.

  • Can I recover a locked Mpgobet account?

    If your account is locked for any reason, then we recommend you use email support for this type of inquiry. As you lay your complaints, don’t forget to add the bookmaker email address of the affected account, date of the incident and full description of the complaint.

  • Does Mogobet have a freephone number in the UK?

    Mogobet does not currently offer support via phone. The active support channels they have are the email support and live chat support. If you want a faster response, we recommend you use the live chat support.

  • Where do I send a formal complaint to Mogobet?

    You can send a formal complaint by either emailing complaints@instantgamesupport.com with your complaints or just using the live chat support. Though the live chat support is faster, we still recommend email support for verification related issues.